FAQS ON GLO BOUNCE

1.      What is the Glo Bounce plan?

It is a prepaid price plan with very attractive calling rates and so many added value services.

2.      Who can avail of the BOUNCE package?

All new and existing prepaid customers.

3.      How do I migrate to BOUNCE?

DIAL *170*4# and when asked to the confirmation press 1

4.      How much do I pay for calls on this plan?

-onnet call rate 15k/s

-peeps rate 11k/s to other Glo Bounce numbers

-Offnet call rate 15k/s

-campus rate: onnet-11k/s, Offnet-15k/s after 1^st minute of the day at 40k/s.

           

5. What is the SMS rate for Glo Bounce?

            - On-net SMS N4/SMS

            - Off-net SMS N4/SMS

            - Peeps rate N3

            - International N10/SMS     

            

6. Is there a rental fee on Bounce?

                No.

7. What other benefits do I enjoy on Bounce?

• Peeps rate: Customers on Bounce can call other Bounce customers at a heavily discounted rate of 11k/s and send SMS to same at N3.

• Campus zone: customers who are under the sites classified as campus sites enjoy onnet calls at 11k/s. Customers must opt for this service and it is exclusive to Glo Bounce.

• Free night calls: use N30 between 00:01 and 23:59 and enjoy free onnet calls from 00:00 to 04:59 every day.

• Zero Facebook: Enjoy free Facebook browsing

• Free data: Get 15MB free on recharge of N200 and above. Valid for 2 days.

• Free RBT: one month free RBT to be enjoyed by customers on migration to bounce.

• Unlimited free SMS: Enjoy free SMS on every charged SMS sent 9onnet, offnet or IDD). Free SMS can only be used for SMS to all networks in Nigeria.

 8. Must the 1^st minute of the day be onnet?

No. the 1^st minute of the day is charged at 40k/s does not necessarily have to be Glo to Glo calls but it has to calls within Nigeria.

9. Can the1st minute of the day which charged at 40k/s be made on international be onnet?

No. only local calls charged at 40k/s qualify for the 1^st minute of the day

10. Must the 1^st minute of the day call be a single call?

No. numerous local calls can be accumulated to add up to make up. 1^st minute of the day call which is charged at 40k/s

11. Are there F&F numbers in the package? If yes, how many numbers can be registered and what is the tariff?

There is no F&F in Bounce but what you have is more than F&F as you have peeps calling rate which allows you to call everyone on Bounce at 11k/s. get your family & Friends to be on Bounce and you enjoy 11k/s when you call one another

12. What is a campus zone?

This refers to a territory under sites classified as campus sites. Campus sites re base station sites serving campuses of tertiary institutions across the country.

13. How do I opt for Campus Zone?

Dial *170*9# to start enjoying campus zone rates from campuses of tertiary institutions in Nigeria.

14. Must I dial the campus zone rate while on campus?

No. you can dial the code from anywhere but you can only enjoy the rates while on campus.

15. Do I have to dial the campus zone code every time I need to make a call from campus?

No. it is a one-off opt-in code

16. What is the meaning of Peeps rate?

This means the rate at which you can call other customers on the Bounce profile.

17. Will customers on other profiles also enjoy peeps rate?

No. peeps rate is exclusive to the Bounce profile

18. Will I enjoy peeps rate when I call other Glo customers who are not on Bounce?

No.

19. Do I need to opt in or subscribe for peeps rate?

No. all you have to do is migrate to Bounce profile and you start enjoying the peeps rate on your calls and SMS to other Bounce customers.

20. What happens to my peeps rate when I purchase a bundle pack or I’m enjoying some bonus offers?

The rate of the pack or bonus offer will override your Bounce rats in such cases

21. Do I enjoy the campus rate when in off campus?

No. you only enjoy campus rate when you are within the range of campus sites.

22. What happens when in under campus site and calling Bounce customer?

You will be charged peeps rate of 11k/s

23. What happens when in under campus site and calling other Glo customers?

You will be charged campus rate 11k/s

24. What happens to my campus zone rate when I purchase a bundle pack or in enjoying some bonus offers?

The rate of the pack or bonus offer will override your campus rate in such cases.